Privacy Policy

1. Information We Collect

When you submit an enquiry, request getaway planning, or contact Upvan Hotels & Resorts via telephone, email, or WhatsApp, we collect personal details necessary to coordinate your reservation:

• Full Name and contact details (mobile phone number, email address)
• Travel preferences: destination, check-in and check-out dates, number of guests, and group composition
• Special requirements: dietary preferences, conference amenities, or transport requests

2. How We Use Your Information

Your personal data is used solely to facilitate your stay coordination:

• Communicating room availability, booking confirmations, and rates directly with you
• Sharing necessary guest check-in details with authorized partner properties
• Providing on-ground travel guidance, road condition updates, and emergency support during your trip

3. Data Security & Partner Confidentiality

We do not sell, rent, or trade your personal information to third-party marketing companies. Personal information is only disclosed to verified hospitality partner properties involved in your stay.

4. Contact Regarding Privacy

For any questions regarding your data or to request deletion of your enquiry records, contact us at: sales@upvanhotels.com.